OUR CAUSE DEFINES US.

OUR STRENGTH IS IN COMMUNITY. OUR IMPACT IS FELT EVERY DAY.

Be part of a place where your work positively influences the lives of others, a place where you thrive in a values-based environment, a place where you are building a better future for yourself and your community.

EMPLOYMENT APPLICATION

At the Y, we change lives every day! We’re looking for some hard working, community-oriented people to join our Facility Team as staff and supervisors.

Hours will vary Monday through Friday between 7 am-8 pm, Saturdays between 7 am-5 pm and Sundays between 12-4 pm. We do offer flexible scheduling and free memberships for our staff.

Our Facilities Team members deliver excellent service to all members, guests, and program participants by greeting every person they encounter in the facility, keeping the building clean and operational, and giving tours to new or prospective members. To apply, complete our online application and email to vreed@mattoonymca.org.

At the Y, we change lives every day! We’re looking for the ultimate people-person to join our team. If you have awesome customer service and problem-solving skills, we want you to apply today as a part-time Member Engagement Specialist.

The perfect candidate will be able to work in our Mattoon AND Toledo locations and will be available 10-20 hours a week. Hour will vary Monday through Friday between 7 am-8 pm, Saturdays between 7 am-5 pm and Sundays between 12-4 pm. Hours will vary.

Our Member Engagement Specialists deliver excellent service to all members, guests, and program participants by greeting every person as they enter the facility, registering participants for membership and programs, accurately handling payment transactions, and promoting and providing information about programs and membership. For more information, contact Sarah Dowell at (217) 234-9494 or sdowell@mattoonymca.org.

Essential Functions:
1. Builds relationships with members; by greeting every member throughout the facility,
preferably by name and helping members connect with the YMCA.
2. Provides excellent service to members, guests, and program participants in the branch
and on the phone, contributing to member retention.
3. Interviews and/or tours prospective members; sells memberships.
4. Registers members for programs and membership and accurately enters transactions
using DAXKO computer system.
5. Handles and resolves membership concerns using positive can do attitude and exercising
good judgment-making skills.
6. Informs supervisor of unusual situations or unresolved issues.
7. Communicates member concerns and equipment/facility related issues with Facility
Staff.
8. Prepares incident/accident reports per established Y risk management procedures.
9. Applies all YMCA policies dealing with member services.
10. Stays up to date on all programs and events at or associated with the Y by staying
current with “Front Desk Info & How To” Google doc, reading emails and attending staff
meetings.
11. Assists with inventory of re-sale merchandise and supplies.
12. Keeps lobby and Welcome Desk area clean and performs light housekeeping duties as
needed.
13. Other duties as assigned.

  • Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective,
    supportive working relationships with them. Supports fund-raising. Works effectively with people of different backgrounds, abilities, opinions,
    and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
  • Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better
    member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
  • Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications:
1. Excellent interpersonal and problem solving skills.
2. Ability to connect with people of diverse backgrounds.
3. Previous customer service, sales or related experience.
4. Maintains a professional appearance and communication skills.
5. Basic knowledge of computers.
6. Display ability to learn and understand DAXKO computer system.
7. Requirements within 30 days of hire include: CPR; First Aid; AED; Bloodborne
Pathogens; Sexual Harassment Awareness training, DCFS Mandated Abuse Reporter.
8. Completion of all required safety trainings/renewals.

Physical Demands:
Frequent sitting, standing, and walking for extended periods of time.
Occasional push/pull/carry/lift up to 25 lbs.
Ability to respond to emergency situations.

Have fun, make money, and save lives as a lifeguard at the Neal Center YMCA! Being a part of our team has great benefits, including a free membership and flexible scheduling! If you don’t have your certification, we are offering a limited number of scholarships for qualified applicants who are committed to working as a life guard in Toledo. Please email Kendall at kheuerman@nealcenterymca.org

Position Summary:

Maintains safe swimming conditions in the pool, deck, and surrounding areas. Creates a safe and positive atmosphere that promotes member safety and engagement in accordance with YMCA policies and procedures.

Essential Functions:

  1. Maintains constant surveillance of the pool area.
  2. Knows/review/practices all emergency procedures and responds to emergency situations immediately in accordance with YMCA policies and procedures. Completes related accident/incident reports as required.
  3. Maintains effective relationships with the members, participants and other staff.
  4. Knows, understands, and consistently applies safety rules, policies and guidelines for the pool and aquatic area.
  5. Maintains accurate records as required by the YMCA and/or the state Health Department code.
  6. Performs equipment checks and ensures appropriate equipment is available as needed.
  7. Checks the pool for hazardous conditions when arriving.
  8. Performs chemical testing at appropriate times of the day, as required, and takes appropriate action.
  9. Attends all staff meetings and training as required.
  10. Communicates any problems or member communications to Aquatic Director immediately.
  11. Other duties as assigned.

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience.  Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications:

  1. Minimum age of 18.
  2. Certifications: CPR for the Professional Rescuer, AED, Basic First Aid certification.
  3. YMCA or American Red Cross Lifeguard Certification.
  4. Ability to maintain certification-level of physical and mental readiness.
  5. Must demonstrate lifeguard skills in accordance with YMCA standards.
  6. Completion of all required staff safety trainings.

Physical Demands:

  1. Ability to pass lifeguard water test.
  2. Must be able to remain alert.
  3. Must be able to sit or stand for extended periods.
  4. Adequate ability to hear noises and distinguish distress signals.
  5. Ability to continuously scan all areas of the pool with clear vision.
  6. Ability to perform strenuous physical tasks necessary for a water rescue.
  7. Ability to communicate verbally, including projecting voice across distance in normal and loud situations.

Have fun helping young people build confidence and learn water safety as a swim instructor at the Neal Center YMCA! Being a part of our team has great benefits, including a free membership and flexible scheduling! Please email Kendall at kheuerman@nealcenterymca.org for more information or to apply.

Position Summary:

Provides direct leadership, instruction and motivation for students in swimming classes.

Essential Functions:

  1. Instructs swimming lessons as assigned in accordance with YMCA guidelines, having prepared lesson plans accordingly.
  2. Develops positive relationships with members and participants and provides motivational support and guidance.
  3. Encourages member and parent involvement and identifies potential volunteers.
  4. Conveys information on aquatics programs and schedules and as appropriate refers members and participants to other programs.
  5. Maintains records as required (i.e. attendance, progress reports, etc.).
  6. Attends staff meetings and trainings as scheduled.
  7. Follows all YMCA policies, rules, regulations and procedures, including emergency and safety procedures. Completes incident and accident reports as necessary.
  8. Organizes and puts away needed class equipment. Reports damaged equipment.
  9. Trains and supervises class aides as assigned.
  10. Communicates problems and member communications with Aquatic Director immediately.
  11. Other duties as assigned.

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience.  Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications:

  1. Certifications: CPR, AED, Basic First Aid certification (training is offered at the Y).
  2. Must be able to demonstrate swim instructor skills in accordance with YMCA standards.
  3. YMCA Swim Instructor certification as requested.
  4. At least 16 years of age.
  5. Completion of all required staff safety trainings.

Physical Demands:

  • Ability to instruct and observe participants in proper stroke techniques.
  • Ability to lift equipment, and to lift a small to average size child.
  • Frequent sitting, standing, and walking for extended periods of time.
  • Occasional push/pull/carry/lift up to 25 lbs.
  • Ability to respond to emergency situations.